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Commercial Customer Information
About MID’s SMART meter upgrade project
MID is upgrading all residential and commercial electric meters beginning in Dec. 2008. Customers may see authorized technicians from MID or our contractor, Wellington Energy, installing digital “smart” meters in their areas.
Starting in 2009, MID will use a secure, wireless communication system (similar to a cellular telephone network) to read electric meters by remote control.
Before your electric meter is upgraded - Commercial Customers
- Most MID commercial customers will receive an announcement letter.
- Some customers may not receive this mailing before project start-up in Jan. 2009.
On the day your electric meter is upgraded – Commercial customers
- An MID technician will contact you upon arrival to change the meter(s) at your business.
- Installing the new meter is simple and takes only a few minutes. Power will usually not be turned off at commercial addresses.
- In some cases, worker safety may require turning off electric power while the meter is being upgraded.
- In those instances, MID will make every reasonable effort to contact commercial customers ahead of time to schedule meter upgrades.
- Residential customer information
After your electric meter is upgraded - All customers
MID meter readers will read the new digital smart meters during a two- to three-month transition period. During this period MID will perform extensive testing to ensure that our remote communications and billing systems are working correctly. After this, meter readers will no longer routinely visit customer locations. Please make sure MID technicians can access your electric meter in the future for repairs and testing.
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