Below is a list of common questions and answers about Modesto Irrigation District (MID) customer self service that we hope you will find helpful. Click on each question to open the answer below it.
If you have other questions, please contact Customer Service for further assistance.
Anyone who has residential service with MID and access to the Internet can make their payment online with a Discover, Visa, or Mastercard credit card. Anyone who has commercial service with MID and access to the Internet can make their payments online using a checking account. Customers must first register their MID account using account number, current email address, and phone number.
MID Customer Self Service is free. If you decide to view and pay your bill through another website, such as your bank or portal, the provider of that website may charge you processing fees.
Unfortunately, as with regular US mail, there is no way to guarantee the delivery of your email notification once it is sent. Therefore, it is the customer's responsibility to check the online site for the posting of your current bill, and late charges will be applied if not paid on or before the due date. If you do not receive your email notification, log on to the online system to view your bill. It will be posted to the site at least one week before the due date.
Residential customers may use Discover, Visa, and MasterCard credit cards and ATM or debit cards.
Non-Residential customers may use a checking account. This is a free service for all customers.
For online payments, Wells Fargo handles the processing of payments for us.
Yes. You may mail a check to our address that is listed on your bill. Please be sure to print your MID Account Number on your check so that we can post the payment to your account as soon as possible.
You may print the Terms and Conditions page during registration in order to retain a printed copy for your records or click the Terms and Conditions link online.
If you don't find the answer here, you may either send us an email or call us at :
MID Customer Service
(209) 526-7337 or
Toll free (888) 335-1643
Email: MID Customer Service
Your financial information is encrypted and secured by Wells Fargo through Entrust. Find out more about their encryption and security.
Your personal information will be used to activate your account for Customer Self Service. We do not sell or give your personal information to any third party.
Your personal information is required for the processing, presentment, and payment of your bills.
No. The only information that will be sent to you will be related to your MID service. We do not sell your personal information to third parties who send unsolicited information.
You can access Customer Self Service from any web-based computer with an Internet connection and a web browser that supports 128 bit encryption.
What if I experience a problem with an eBilling transaction?
Please contact Customer Service to discuss any problems you may experience with an online eBilling transaction. You may either send us an email or call us at:
MID Customer Service
Phone: (209) 526-7337 or (888) 335-1643 toll-free
Email: MID Customer Service
Please contact Customer Service to discuss any problems you may experience with an online eBilling transaction. You may either send us an email or call us at:
MID Customer Service
Phone: (209) 526-7337 or (888) 335-1643 toll-free
Email: MID Customer Service
We ask that you contact us right away if you suspect that you submitted your online payment more than once. Often we can correct the mistake if you notify us immediately that you accidentally made a duplicate payment. In situations where we cannot be notified immediately after the duplicate payment was made, you will need to contact your financial institution for assistance.
You may either send us an email or call us at:
Phone: (209) 526-7337 or (888) 335-1643 toll-free
Email: MID Customer Service